This Privacy Policy governs how SOUQERP collects, uses, stores, and protects information provided by
users of its digital platforms, products, and services. The policy applies to all software
solutions, professional services, and related offerings provided by SOUQERP within the Kingdom of
Saudi Arabia and internationally.
1 Personal Information Collection
We may collect personal identification information from users through various touchpoints, including
(but not limited to):
- Service registration and onboarding
- Submission of applications or forms
- Participation in surveys, demos, or events
- Interactions via our platforms, websites, or support channels
Types of personal data we may collect include:
- Full name
- Email address
- Mobile number
- Company affiliation
- Billing information (e.g., credit card or bank details)
- National ID or CR number (if required for legal processing in Saudi Arabia)
2 Non-Personal Data Collection
We may automatically collect technical and usage data that is not personally identifiable, such as:
- IP address and browser type
- Device characteristics
- Internet service provider
- Interaction logs and system diagnostics
- Metadata from service usage patterns
3 Usage of Collected Information
User information may be used for the following purposes:
- Service Enhancement: To personalize and improve user experience across our products and
platforms.
- Customer Support: To respond more efficiently to inquiries, service requests, and technical
needs.
- Communications: To share transaction updates, service announcements, and newsletters (subject to
user consent).
- Analytics: To measure platform performance and customer engagement.
- Regulatory Compliance: To meet legal and data governance requirements under Saudi Arabian law
(including frameworks overseen by the National Cybersecurity Authority and SDAIA).
4 Data Protection and Security
We apply rigorous data protection measures to prevent unauthorized access, disclosure, or
modification. These include:
- End-to-end encryption
- Secure server infrastructure hosted within approved jurisdictions
- Role-based access control
- Regular vulnerability assessments and compliance reviews
- Adherence to Saudi cybersecurity and data localization standards
5 Disclosure of Information
We do not sell or rent personal data to third parties. Information may be shared under the following
circumstances:
- With authorized third-party partners delivering or supporting services on our behalf
- With legal and regulatory bodies upon valid request under Saudi laws
- With affiliates or subsidiaries bound by similar confidentiality obligations
- With consented platforms or integrated services (e.g., CRM or finance systems
6 Third-Party Integrations
Our digital platforms may include links or integrations with third-party websites or services. These
are governed by their own privacy and security policies, and we are not responsible for their
content or practices.
7 Policy Updates
We reserve the right to update this Privacy Policy at our discretion. Significant changes will be
communicated via email or platform notifications. Continued use of our services after such changes
will constitute your acceptance of the revised terms.
8 User Consent
By accessing or using our services, users acknowledge and consent to this Privacy Policy and the
applicable Terms of Service. Users may withdraw consent by contacting us or discontinuing service
usage.
9 Contact Us
For inquiries, requests, or clarifications regarding this policy or data practices, please contact:info@souqerp.com
